Covid-19
My reservations
- Telephone and contact timetable
- Documents needed to board
- Luggage on board
- Can I carry the luggage in the car?
- Request a bill
Ports and times
- Ibiza - Botafoch port parking
- Valencia port parking
- The Port of Barcelona, Low Emissions Zone. What to consider before going
- Parking at Dènia
- Terminal location
- Advance arrival for boarding without vehicle
Travelling with pets
- Pet-friendly cabins
- Can I accompany my pet during the trip?
- Book a pet reservation
- Are pets allowed to travel in vehicles?
- What is considered a dangerous dog?
- Pet area locations
Travelling with a vehicle
- You need to arrive earlier if you board with a vehicle
- Steps for boarding with a vehicle
- Does changing the vehicle's license plate number entail an additional cost?
- Reservations with a rental car
- What happens if the technical specifications of my vehicle are different from what's on the website?
- Vehicles on the Valencia-Mostaganem line
Accommodations and onboard services
- Smart Ship
- Outside areas
- Onboard lunch or dinner
- Onboard purchases
- Charge my computer or my mobile phone on board
- Onboard Internet
Discounts and Bonificacions
- Open ticket
- Youth card discount
- Discount for passengers over 60
- Large family and single parent discount
- Resident discount
- Caixabank program discount
Cancellation and Incidents
- Compensations
- How do I request a reimbursement for double-charging?
- I don't agree with the compensation.
- Reimbursement processing time
- Lost property
- What is cancellation insurance?
Safety and accessibility
- Expectant mothers
- Boarding checkpoint
- Is smoking permitted on board?
- Which objects am I allowed to bring on board and which ones are prohibited?
- Foot-and-mouth disease prevention
- Onboard emergencies
Club Baleària
- Baleària Club: superior seat advantage.
- Are there on-board discounts for Club members?
- Can I receive a discount on my ticket as a Club Baleària member?
- Is there a physical club card?
- Are there exclusive advantages for residents of Ceuta?
- Are there exclusive advantages for residents of Melilla?