General

• What is a Baleària Club partner company?
• What is Baleària Club?
• What membership levels does Baleària Club have?
• Baleària Club, what benefits does it have?
• Baleària Club: How do points work?
• And who gets the points?

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• What happens if my trip is cancelled for reasons beyond my control?
• Compensations
• How do I request a reimbursement for double-charging?
• Reimbursement processing time
• Lost property

• Boarding checkpoint
• Safety equipment
• Pregnant? travel safe
• Is smoking permitted on board?
• Luggage on board
• Which objects am I allowed to bring on board and which ones are prohibited?

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• I'm a Baleària Club member, where can I see the points earned with Easy Pass?
• How do I know if my residency is validated?
• Where can I see my past trips with Easy Pass?
• What should I do if I see a “Pending Payment”?
• What is Easy Pass by Baleària?
• How to get Easy Pass on your mobile?

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• Customer care contact
• WhatsAPP Baleària