General

• Pre-boarding Algeciras - Ceuta and Algeciras - Tangier
• Customer care contact
• Documents needed to board
• Luggage on board
• WhatsAPP Baleària
• Proof of travel document

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• Voluntary contribution for the purchase of biogas, a more sustainable fuel
• Maximum fares established for routes of interest with Ceuta
• Maximum fares established for routes of interest with Melilla
• Vehicle discount for having the TEA
• Military discount
• Youth card discount

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• What is Baleària Club?
• What membership levels does Baleària Club have?
• Baleària Club, what benefits does it have?
• Baleària Club: How do points work?
• And who gets the points?
• How can I give or receive points from another person?

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• What happens if my trip is cancelled for reasons beyond my control?
• Compensations
• How do I request a reimbursement for double-charging?
• Reimbursement processing time
• Lost property

• How to access the e-Invoice portal
• How to request a client code on the e-Invoice portal
• How to obtain copies of invoices already issued through e-Invoice
• Request a bill
• How do I change my agency information?
• How can I register or cancel as a travel agency?

• Boarding checkpoint
• Safety equipment
• Pregnant? travel safe
• Is smoking permitted on board?
• Which objects am I allowed to bring on board and which ones are prohibited?
• Foot-and-mouth disease prevention

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• What is Easy Pass by Baleària?
• How to get Easy Pass on your mobile?
• Why use Easy Pass?
• How do I get my Easy Pass if I have a Foreign Identity Number (NIE) from the European Union?
• Easy Pass price list