Travelling with a vehicle

If you're travelling with a vehicle (either car or motorcycle), you must arrive to the port at the required time in advance according to the line: 

• If you're going to be travelling on the Ibiza<>Formentera or Algeciras<>Ceuta line, you must arrive at the port 30 minutes before your vessel's departure.
• Departures from Formentera to Denia: you must be in port 1 hour before your vessel's departure. 
• If you're going to be travelling on the Melilla<>Málaga or Melilla<>Almería line, you must arrive at the port < 60 minutes before your vessel's departure . 
• If you are going to be travelling on the Algeciras<>Tangier line: you must arrive at the port 2 hours before your vessel's departure. 
• On the rest of the lines, you need to arrive at the port 90 minutes before your vessel's departure. 

If you fail to comply with the established times, we can't guarantee you'll be able to board.

1. Make sure your vehicle's documentation and insurance are up to date.
2. Be sure the vehicle that's going to board is the same as the one that appears on the ticket. Its length and height must match those indicated in the reservation. Otherwise, we can't guarantee the boarding of the vehicle.
3. Go to the boarding with vehicle area sufficiently in advance. Check advance times here.
4. When boarding, only the driver of the vehicle is allowed to board with it. The other passengers must board via the passenger accesses.Port employees will give you instructions and guidance for parking your car in the ship's hold.
5. During the voyage, the ship's hold will remain closed. We recommend taking the luggage you'll need for the crossing.

As long as you don't che type and characteristics of the vehicle (e.g., from a car to another car that is larger or higher, from a car to a van), there is no additional cost. You can change it any time before your departure through our Contact Center:

WebChat where a specialist will help you on the spot.

Contact Center telephone: 912 66 02 15.

In this case, you won't be able to book the reservation through the website.Contact our Contact Center to make the reservation through:

WebChat where a specialist will help you on the spot.

Contact Center telephone: 0034-912 660 215.

At the closest ticket windows. 

Our customer service team will ask you for information about your vehicle's technical specifications. For this reason, it's important you have them nearby.

If you're travelling with a vehicle as a passenger, and you're not the owner of the vehicle, you must present the following documents to the customs authorities: 

• Original technical specifications of the vehicle.
• Written authorisation of the transfer of the vehicle.The document must be the original, signed by the owner of the car and the person who's taking it to Algeria.It must be signed and stamped by a notary public. 
• Copy of identification document or passport of the owner of the car and the person who's taking it to Algeria.
• Have a Valencia to Mostaganem and Mostaganem to Valencia ticket.

If you want to travel with a motorbike or moped, just let us know when booking your reservation.

Important: On the Ibiza-Formentera route, 125 cc or smaller motorbikes board for free. However, you must indicate this when making the reservation.

You can bring a bike or electric scooter free of charge (except on the Algeciras-Tangier line, where you have to pay a fee).For this, you need to indicate it when booking your reservation.