If your trip has been affected by weather, operational, or technical issues, we always offer you the available alternatives, regardless of your fare:
Change the departure port or origin, always close to the original one.
Change the schedule from the same port or a nearby one.
Modify your booking according to your convenience.
🚩 It is very important that, when making the booking, you provide us with your mobile phone number which we will only use to inform you about these types of situations.
If you have purchased through a travel agency, make sure they indicate your number, not theirs, for important notifications.
If you included it, you should have received an SMS informing you of what happened, the alternative we offer, and how to proceed.
*In case of cancellations due to adverse weather conditions or force majeure (with no alternative travel option), a free ticket change or full refund is offered. If the cancellation is not due to weather conditions and requires a hotel stay, you should contact the office for information on conditions and arrangements.