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Covid-19 Covid-19. Are there any travel restrictions? Covid-19.Do I need a travel permit? Covid-19.Safety measures implemented Covid-19.Special fares. Covid-19.Do we offer on-board food service? Covid-19.Is use of a mask mandatory? Más >
My reservations Telephone and contact timetable Documents needed to board Luggage on board Can I carry the luggage in the car? Request a bill WhatsApp Más >
Ports and times Ibiza - Botafoch port parking Valencia port parking The Port of Barcelona, Low Emissions Zone. What to consider before going Parking at Dènia Terminal location Advance arrival for boarding without vehicle Más >
Travelling with pets Pet-friendly cabins Can I accompany my pet during the trip? Book a pet reservation Are pets allowed to travel in vehicles? What is considered a dangerous dog? Pet area locations Más >
Travelling with a vehicle You need to arrive earlier if you board with a vehicle Steps for boarding with a vehicle Does changing the vehicle's license plate number entail an additional cost? Reservations with a rental car What happens if the technical specifications of my vehicle are different from what's on the website? Vehicles on the Valencia-Mostaganem line Más >
Accommodations and onboard services Smart Ship Outside areas Onboard lunch or dinner Onboard purchases Charge my computer or my mobile phone on board Onboard Internet Más >
Discounts and Bonificacions Open ticket Youth card discount Discount for passengers over 60 Large family and single parent discount Resident discount Caixabank program discount Más >
Cancellation and Incidents Compensations How do I request a reimbursement for double-charging? I don't agree with the compensation. Reimbursement processing time Lost property What is cancellation insurance? Más >
Safety and accessibility Expectant mothers Boarding checkpoint Is smoking permitted on board? Which objects am I allowed to bring on board and which ones are prohibited? Foot-and-mouth disease prevention Onboard emergencies Más >
Club Baleària Baleària Club: superior seat advantage. Are there on-board discounts for Club members? Can I receive a discount on my ticket as a Club Baleària member? Is there a physical club card? Are there exclusive advantages for residents of Ceuta? Are there exclusive advantages for residents of Melilla? Más >
Travel agencies How do I change my agency information? How can I register or cancel as a travel agency? Más >
Groups How do I request a quote? How many people are necessary to be considered a group? How do I book a group reservation? Advantages of group travel Más >
Bonuses New regulations for discounts 2021 Does the discount for residents still exist? How can I get the resident discount during my purchase? How is the resident bonus applied? What happens if one of the passengers is not a resident? How does the verification process for S.A.R.A residents? Más >

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