To report an instance of double-charging to us and request a reimbursement, complete our form and the Customer Service department will reimburse you as soon as possible.
STEP 1: Select which type of customer you are (Individual, Agency or Company):
STEP 2: Select Claims andDouble-charging in Reason for the Request
STEP 3: Continue filling out the form with your Personal Data, Reservation Data and Your Query so that we can find your reservation and make your reimbursement as quickly as possible.