My reservations

We give you more freedom at the time of your online check-in:  choose your seat and those of your travel companions. This way, you will obtain your final boarding passes a few hours before the trip.

A SEA OF ADVANTAGES

• Choose the seat you prefer on the plane (window, aisle...)
• Enhance your journey by choosing accommodation or extra services
• Board knowing where you and your companions will be seated

When can I do it?

72 hours before the trip, you can check in.*

Upon making your reservation, you will receive a confirmation email, and when we notify you (email 72 hours before the trip), you can check in and download your boarding passes.

Why can't I check in?

You may not be able to check in if:

• • You do not have confirmed discount/family status. In these cases, you will have to follow the usual procedure by showing the required documentation at the ticket office.
  • Your reservation is for groups
  • Someone in your reservation has reduced mobility (PMR)
  • Your reservation has been made through an agency

*If you do not check in, you will receive the boarding passes 24 hours before boarding.

To enjoy the advantages of the agreement, during the reservation process at OK Mobility website, it appears as an extra that you can add fro free.

Once the car reservation is done, you will receive a voucher by OK Mobility.

If you have any questions you can contact them, see you on board.

Do you need our help?
There are many contact options, choose the one that best suits you.
Remember, once you contact us through one channel, if you do so again for the same reason through another or the same channel, your request may be delayed..

💻 Web form

You can answer any questions through this web form. It is for all types of clients, the resolution will be fast without you having to wait on the phone.

💬 Chat

From our website you can talk to us through chat.

🤳🏽 WhatsApp

As easy as this, you send us a WhatsApp and through the same conversation we will solve your doubts.

📱Social networks

If you prefer to send us a private message on Twitter or Facebook, we will also be available.

☎️ Telephone

If you prefer to call us by phone, you can do so at 912660215. Remember that the wait may be longer than the rest of the channels.

If you have lost your boarding pass or need to request another one, you can do it automatically through our website. It's very simple! Just follow these steps:

Go to the section My Bookings on our website. Have your booking reference and the ID card or identification document you used for the reservation at hand.

Once you have accessed My Reservations, go to the section for Boarding Passes, which you will find at the top right of the page. Click and select the method through which you want to receive your boarding pass.

Remember that with your boarding pass and ID document, you can go directly to the boarding gate without going through the ticket counters.

If you have a reservation and need to modify the data in which you will travel, you can easily add it to the apartment of Your booking on our website, remember to have your DNI/NIF and your locator with me.

If you have access, go to modifications, which you will find in the menu that is displayed on the right side of the page, for those who have access to the desired dates.

Remember that:

All "mini" rates and Offers allow changes in the travel date/time with a penalty of €20/reservation plus the possible rate increase if any, as long as the change is made before 2 hours prior to the departure date/time of the initially contracted trip. The full and "reduced" Rates allow changes without a penalty of €20, but there could be an increase in the rate from one date to another, as long as they are made before 2 hours prior to the date/time of departure of the initially contracted trip.

You can go directly to boarding, without going through the ticket office, you will have to have this documentation ready to board;

Necessary documentation on all routes:

1. Identity document (DNI, NIE, Passport) must be the original and valid.
2. Boarding pass (you can take it printed or in digital format).

• Minors under 14 years of age who do not have an identification document may bring the Family Book or the Civil Registry certificate. In addition, they must always travel accompanied, either by one of their parents or the legal guardian. If you are accompanied by another person, it will be essential to present the consent of the guardian or parent, in addition to the documentation mentioned above.

Extra documentation on the routes to Morocco:

If you are going to travel to Morocco, all the members of the reserve must present a valid passport, if your country requires it, you will also need a visa. Check here the countries that do not require a visa.

Extra documentation on the routes to Algeria:

If you are going to travel to Algeria, all the members of the reserve must present a valid passport, if your country requires it, you will also need a visa, you must also have a round trip ticket and a return ticket. All countries must present a visa except most of the Arab countries. (Check with your nearest Algerian Embassy).

In these cases you must go through the ticket office of the maritime terminal before boarding, accrediting your condition with the original and valid supporting document:

• To collect the boarding pass because you have a discount to prove (youth card, retired, military, large family).

• To prove that you are a resident if it has not been possible to validate electronically during the reservation process and it has given you an error (SARA system).

REMEMBER: you can go days before boarding, so you will avoid queues and having to go earlier than boarding.

If you need to request a bill, all you have to do is complete our form and the billing department will send you your bill as soon as possible. 

STEP 1:  Select which type of customer you are (Individual, Agency or Company): 

STEP 2: Select Billing and I'd like request a bill in Reason for the Request: 

STEP 3:  Continue filling out the form with your Personal Data, Reservation Information and Your Query so that we can find your reservation and prepare your bill as quickly as possible.

Enjoy a better experience while being eco-friendly with our digital boarding passes. Plus, with these, there is no need to go to the ticket office. You can board the ferry directly!

What is a digital boarding pass?

This is the document you receive when you make your booking. It contains information about your trip and the QR code that we will scan when you board. 🤳🏽You can save them in your digital wallet on your mobile phone and you do not have to print them.

When and how will I receive them?

When you make a booking you will receive a confirmation email with your boarding passes. You will also receive them via WhatsApp if you have requested this.

If you have lost your boarding pass or want to request it again, you can see how to do it here.

When won't you receive them

• When you are a large family travelling for the first time or there is more than six months between one trip and the next. 

• When we have not been able to validate your discount.

• Offers where this is indicated in the terms and conditions.

If you want to cancel the reservation and your fare allows it, you can contact us through our communication channels.

💻 Online Form ⭐ (the best option for this type of inquiry)

You can resolve any questions through this online form. It is for all types of customers, and the resolution will be quick, without having to wait on the phone.

💬 Chat

From our website, you can chat with us.

🤳🏽 WhatsApp

As easy as that, send us a WhatsApp message, and we will respond to your inquiries within the same conversation.

📱 Social Media

If you prefer to contact us via private message on Twitter or Facebook, we will also be available for you.

☎️ Phone

If you prefer to call us, you can do so at 912660215. Please note that the waiting time may be longer than for other channels.

If the email you entered when making the reservation is incorrect, you will not have received the purchase confirmation or the boarding pass.

Don't worry! You can contact us to modify it and receive the documentation through our contact channels.

💻 Web Form

You can resolve any questions through this web form. It is for all types of clients, and the resolution will be quick without having to wait on the phone.

💬 Chat

From our website, you can talk to us through the chat.

For our customers' convenience, Baleària's booking system is integrated into the SARA telematic system of the Ministry of Public Works and Transport, which enables verifying if as an EU resident of the Balearic Islands, Ceuta or Melilla, you meet the requirements for obtaining a resident's discount.

• If you meet the requirements, you can do your billing online. You'll only have to present an original and valid identification document when boarding. Spanish national ID (Spanish citizens except for children under 14) or national ID/Passport (foreign citizens). Resident children under one year old are not required to have a residence certificate.   

• If you don't meet the requirements, you must pick up your boarding pass at the ticket window, showing your original and valid resident certificate, if you are Spanish, and in the case of being a foreign member of the European Union, you must also present the Union Citizen Registration Certificate to be entitled to the bonus. In addition, you must present an original and valid identification document: DNI (Spanish citizens except those under 14 years of age) or DNI from your country/Passport (foreign citizens).

Remember that the residence certificate expires after 6 months.

If you have to go to the ticket office, remember that you can go before boarding day to avoid having to go earlier than boarding.

If you are a non-EU resident of Formentera and you wish to obtain the corresponding discount for travelling on the Ibiza-Formentera line, you must present, at a ticket window, different documents depending on your situation:

•  If the address in Formentera appears  on the foreigner's residence card:
  • Photocopy of foreigner's residence card / Valid residence permit.
• If the address in Formentera does not appear on the foreigner's residence card:
  • Census certificate issued by the Consell de Formentera.
  • Photocopy of foreigner's residence card /Residence permit / valid foreigner's national ID or passport.
    

    

    

You must have your passport. In some cases, depending on the country of origin, you must obtain a visa. 

 Countries whose citizens DO NOT need a visa to travel to the Kingdom of Morocco: 

• A valid passport.
• A round trip ticket
• A visa (depending on the diplomatic agreements between your country and the destination country)