My reservations

To request information or new reservations you can call us, if you are calling from:

• Spain: 912660215
• United Kingdom: 084 35 08 73 12
• France: 08 20 93 36 71
• Algeria: 045 300 071
• Morocco: 0539 931 940

Our telephone service hours:

• Monday to Friday 9:00 a.m. to 8:30 p.m.
• Saturdays from 9 a.m. to 7 p.m.
• Sundays and holidays from 10 a.m. to 7 p.m.

Regarding luggage, you should bear in mind that it is not necessary to check in either suitcases or hand luggage.

If you go without a vehicle, you can transport a maximum of the luggage that you can get on board by yourself, without the need for help and in one go.

Once on board, you can leave your belongings in the trunks of the passenger lounges, which will remain open throughout the journey.We recommend that you take valuables with you. Baleària is not responsible for theft or loss of luggage or personal belongings of passengers.

If you have to travel with more luggage than allowed, we offer you the possibility to do so through the DHL website. This service must be contracted before the departure of the trip and directly through the website (it is not done from the ticket office or call center).

In case of traveling with your own vehicle, your luggage travels inside your car.

If you have to travel with more luggage than allowed, we offer you the possibility to do so through the DHL website. This service must be contracted before the departure of the trip and directly through the website (it is not done from the ticket office or call center).

If you need to request a bill, all you have to do is complete our form and the billing department will send you your bill as soon as possible. 

STEP 1:  Select which type of customer you are (Individual, Agency or Company): 

STEP 2: Select Billing and I'd like request a bill in Reason for the Request: 

STEP 3:  Continue filling out the form with your Personal Data, Reservation Information and Your Query so that we can find your reservation and prepare your bill as quickly as possible.

We have now incorporated WhatsApp so that our clients can receive their boarding passes or other notifications related to their trip.

If you want to have this service, when you make your reservation, in the Notices section, select to receive the boarding passes by WhatsApp:

If you want to receive your boarding pass and notifications for future trips by WhatsApp, you only have to register your phone number. Check here.

You should receive the WhatsApp at the time the TE is issued, if you do not receive them make sure that all your data and your phone number are correct, otherwise contact us.

Remember that through WhatsApp you will not receive any type of commercial information.

* If you do not want to continue receiving information through WhatsApp, you just have to unsubscribe at this link, and we will remove your phone number from the "approved" list.

No. Check-in isn't required. You can board directly with the boarding pass we send you when you book your reservation.  

If you've lost your boarding pass or want to request it again, check here for how to do this. 

STEP 3: Continue filling out the form with your Personal Data, Reservation Information and your query. 

Remember reimbursement of the amount of your reservation depends on the selected fare or the taking out of cancellation insurance. 

If you need a proof of travel document, you can request one by filling in our form. The customer service department will contact you as soon as possible.

STEP 1:  Select which type of customer you are (Individual, Agency or Company): 

STEP 2: Select My reservations and Request a proof of travel document in Reason for the Request: 

STEP 3: Continue filling out the form with your Personal Data, Reservation Information and Your query. 

For our customers' convenience, Baleària's booking system is integrated into the SARA telematic system of the Ministry of Public Works and Transport, which enables verifying if as an EU resident of the Balearic Islands, Ceuta or Melilla, you meet the requirements for obtaining a resident's discount.

• If you meet the requirements, you can do your billing online. You'll only have to present an original and valid identification document when boarding. Spanish national ID (Spanish citizens except for children under 14) or national ID/Passport (foreign citizens). Resident children under one year old are not required to have a residence certificate.   

• If you don't meet the requirements, you must pick up your boarding pass at the ticket window, showing your original and valid resident certificate. You must also have an original and valid identification document: Spanish national ID (Spanish citizens except for children under 14) or national ID/Passport (foreign citizens).

If you're a non-EU resident, you'll need to obtain your boarding pass at a ticket window, presenting the following documents: 

• Valid resident's certificate issued by the local government.  
• Valid residency permit. 

• Valid resident's certificate issued by the local government.  

If you are a non-EU resident of Formentera and you wish to obtain the corresponding discount for travelling on the Ibiza-Formentera line, you must present, at a ticket window, different documents depending on your situation:

•  If the address in Formentera appears  on the foreigner's residence card:
  • Photocopy of foreigner's residence card / Valid residence permit.

• If the address in Formentera does not appear on the foreigner's residence card:
  • Census certificate issued by the Consell de Formentera.
  • Photocopy of foreigner's residence card /Residence permit / valid foreigner's national ID or passport.

   

  

• Original and valid numerous or one parent family certificate (issued by the Spanish government)
• Original and valid individual card of each passenger, along with a photocopy of the Numerous or Single Parent Family Record Book with the pages on which appear: type of certificate, passenger's name and validity/expiration dateIt must be legible.

Changing the passenger's name is not allowed.