My reservations

Through the self-management panel found in the My reservations section on balearia.com, you can manage your ferry reservation comfortably, anywhere, anytime, and for free.

Among the data you can modify, you will find:

Change contact details: you can change the email and phone number.

Changes to your trip: you can change the travel dates and/or change the departure time.

• If the price of the ticket is higher with the change, you will need to pay the difference.
• If you had a promotional code, it will not apply to this price difference.

Manage passengers: you can change some personal details of the passengers, change accommodation, or add special assistance at any time (pregnant women, PMR passenger, etc.).

Manage pets: you can add pets to your reservation.

Manage vehicle: you can modify some details of your vehicle and/or add a vehicle if you did not previously have one in your reservation.

Add extra services: you can add extras to your trip such as onboard meals.

To make these changes and modifications, click on the Changes button and select from the dropdown what you want to change. 

Access to the pre-boarding area for passengers on the Algeciras - Ceuta and Algeciras - Tangier Med ferry route will only be allowed for passengers with a reservation or boarding pass dated within the next 24 hours.

This measure communicated by the PORT AUTHORITY OF THE BAY OF ALGECIRAS will entail stricter control over access to restricted boarding areas, in accordance with the guidelines set forth in the Instruction for the management of ticket verification service and control of passenger and vehicle access to restricted boarding areas on the regular maritime lines Algeciras-Ceuta and Algeciras-Tangier Med, in effect since 27/02/23.

In this case, the following acceptance/rejection criteria will be followed, based on the reservation/boarding pass date:

• If the reservation/boarding pass is within the next 24 hours, access will be allowed
• If the reservation/boarding pass is outside the next 24 hours, i.e., it is old or from another day, access will be denied and the passenger will be directed to the EMA to change the ticket.

We facilitate the check-in process for all our ships. Depending on the ship you are traveling on, there are two options for check-in:

1. With accommodation selection: Applicable to the ships Ramon Llull and Eleanor Roosevelt (you can see how to do it here).

2. Without accommodation selection: Valid for the rest of our fleet.

For this second option:

When can I do it?

Upon making your reservation, you will receive a confirmation email of your booking (without the boarding passes).

You can check in from 3 days up to 24 hours prior to the journey to download your boarding passes.

Why can't I check in?

You may not be able to check in if:

• • You do not have confirmed discount/family status. In these cases, you will have to follow the usual procedure by showing the required documentation at the ticket office.
  • Your reservation is for groups
  • Someone in your reservation has reduced mobility (PMR)
  • Your reservation has been made through an agency

*If you do not check in, you will receive the boarding passes 24 hours before boarding.

With check-in with seat selection, you can choose a seat if you are travelling on the ships: 

• Ramon Llull 
• Eleanor Roosevelt
• Margarita Salas

You will be able to select your seat and those of your travel companions. And you will get your boarding passes.

If you are travelling on another ship, check the check-in process here.

A SEA OF ADVANTAGES

• Choose the seat you prefer on the map (window, aisle...)
• Enhance your trip by choosing better accommodation or extra services
• Board knowing where you and your companions will be sitting

When can I do it?

When you make your reservation, you will receive a confirmation email of your booking (without the boarding passes).

You can check-in from 3 days to 24 hours before the trip to download your boarding passes.

Why can't I check-in?

You may not be able to check-in if:

• • You don't have the discount confirmed/large family. In these cases, you will need to follow the usual procedure by showing the required documentation at the ticket office.
  • Your booking is for groups
  • Someone in your booking has reduced mobility (PMR)
  • Your booking was made through an agency

*If you do not check-in, you will receive the boarding passes 24 hours before boarding.

To enjoy the advantages of the agreement, during the reservation process at OK Mobility website, it appears as an extra that you can add fro free.

Once the car reservation is done, you will receive a voucher by OK Mobility.

If you have any questions you can contact them, see you on board.

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There are many contact options, choose the one that best suits you.

Remember, once you contact us through a channel, if you do it again for the same reason through another or the same channel, your request may be delayed.

💻 Web Form

You can resolve any doubts through this web form. It is for all types of customers, and the resolution will be quick without having to wait on the phone.

💬 Chat

Contact us through the chat available on the website. Click on the icon that you will find in the lower right corner, and the chat will open. 

🤳🏽 WhatsApp

As easy as this, you send us a WhatsApp, and through the same conversation, we will resolve your doubts.

📱 Social Media

If you prefer to write to us via private message on Twitter or Facebook, we will also be available for you.

☎️ Phone

If you prefer to call us, you can do so at 912 660 215. Remember that the wait time may be longer than on other channels.

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If you have lost your boarding pass or need to request another one, you can do so automatically through our website. Just follow these steps:

1. Go to the My Bookings section of our website.
2. Have your booking reference and the ID or identification document you used for your booking handy.
3. Once inside, go to the Boarding Passes section, which you will find in the upper right corner of the page.
4. Click and select the method by which you would like to receive your boarding pass.

Remember that with your boarding pass and identification document, you can go directly to boarding without passing through the ticket office.

More information about the digital boarding passes here. 

If you have a reservation and need to modify the data in which you will travel, you can easily add it to the apartment of Your booking on our website, remember to have your DNI/NIF and your locator with me.

If you have access, go to modifications, which you will find in the menu that is displayed on the right side of the page, for those who have access to the desired dates.

Remember that:

All "mini" rates and Offers allow changes in the travel date/time with a penalty of €20/reservation plus the possible rate increase if any, as long as the change is made before 2 hours prior to the departure date/time of the initially contracted trip. The full and "reduced" Rates allow changes without a penalty of €20, but there could be an increase in the rate from one date to another, as long as they are made before 2 hours prior to the date/time of departure of the initially contracted trip.

You can go directly to boarding, without going through the ticket office, you will have to have this documentation ready to board;

Necessary documentation on all routes:

1. Identity document (DNI, NIE, Passport) must be the original and valid.
2. Boarding pass (you can take it printed or in digital format).

• Minors under 14 years of age who do not have an identification document may bring the Family Book or the Civil Registry certificate. In addition, they must always travel accompanied, either by one of their parents or the legal guardian. If you are accompanied by another person, it will be essential to present the consent of the guardian or parent, in addition to the documentation mentioned above.

Extra documentation on the routes to Morocco:

If you are going to travel to Morocco, all the members of the reserve must present a valid passport, if your country requires it, you will also need a visa. Check here the countries that do not require a visa.

To enter Morocco, you will need to complete this document which you can print and hand over during the journey to the Moroccan police personnel on board the ship. Don't forget it!

Extra documentation on the routes to Algeria:

If you are going to travel to Algeria, all the members of the reserve must present a valid passport, if your country requires it, you will also need a visa, you must also have a round trip ticket and a return ticket. All countries must present a visa except most of the Arab countries. (Check with your nearest Algerian Embassy).

In these cases you must go through the ticket office of the maritime terminal before boarding, accrediting your condition with the original and valid supporting document:

• To collect the boarding pass because you have a discount to prove (youth card, retired, military, large family).

• To prove that you are a resident if it has not been possible to validate electronically during the reservation process and it has given you an error (SARA system).

REMEMBER: you can go days before boarding, so you will avoid queues and having to go earlier than boarding.

If you need to request a bill, all you have to do is complete our form and the billing department will send you your bill as soon as possible. 

STEP 1:  Select which type of customer you are (Individual, Agency or Company): 

STEP 2: Select Billing and I'd like request a bill in Reason for the Request: 

STEP 3:  Continue filling out the form with your Personal Data, Reservation Information and Your Query so that we can find your reservation and prepare your bill as quickly as possible.

Enjoy a better experience while taking care of the environment with digital boarding passes. Moreover, with them, there's no need to go to the ticket office. You can board the ship directly!

What is the digital boarding pass?

It's the document you receive when booking via email in PDF or WhatsApp, and it contains information about your trip and the QR code that we will scan when boarding. 🤳🏽 You can store them in the digital wallet or wallet app on your mobile phone without the need to print them.

When and how do I receive them?

• Routes from Mainland - Balearic Islands or Inter-Island (except Ibiza - Formentera) YOU WILL NOT receive the boarding passes at the time of booking, as you will need to check in 72 hours before your trip to obtain them. 

📌 Trips on the fast ferry Ramón Llull, Eleanor Roosevelt, and Margarita Salas

If you're traveling on these ships, you will receive a confirmation email that will not include the boarding passes. 72 hours before your trip, you will receive an email to complete the online check-in process WITH the option to choose where you want to sit within your accommodation. More information about the process here.

📌 Other ferries and fast ferries

If you travel on any other ship not mentioned above, the process is the same. You will receive a confirmation email that will not include the boarding passes. 72 hours before your trip, you will receive an email to complete the online check-in process WITHOUT the option to choose where you want to sit within your accommodation. More information about the process here. 

• Ibiza - Formentera and other national routes

When making a reservation, you will receive a confirmation email with your boarding passes attached. You will also receive them via WhatsApp if you have indicated so.

• International routes 

For reservations on international routes, you will not receive digital boarding passes. You will need to go to the ticket office to obtain them. 

When will you not receive them?
You will not receive digital boarding passes in the following cases:

• Large families traveling for the first time or with a gap of more than six months between trips.
• When we have been unable to validate your discount.
• Offers where it is specified in the conditions.

If you've lost your boarding pass or wish to request it again, you can check here how to do it.

If you want to cancel the reservation and your fare allows it, you can contact us through our communication channels.

💻 Online Form ⭐ (the best option for this type of inquiry)

You can resolve any questions through this online form. It is for all types of customers, and the resolution will be quick, without having to wait on the phone.

💬 Chat

From our website, you can chat with us.

🤳🏽 WhatsApp

As easy as that, send us a WhatsApp message, and we will respond to your inquiries within the same conversation.

📱 Social Media

If you prefer to contact us via private message on Twitter or Facebook, we will also be available for you.

☎️ Phone

If you prefer to call us, you can do so at 912660215. Please note that the waiting time may be longer than for other channels.

If the email address provided during the reservation is not correct, you may not have received the purchase confirmation or the boarding pass.

Don't worry! You can access the My Reservations section on the website to download your boarding passes from there.

Reservations contain sensitive personal information, and we highly value your privacy.

If the error in the email address is, for example, a digit or an incorrect letter, we can correct it for you. Otherwise, we recommend you access the My Reservations section so you can manage it yourself.

For our customers' convenience, Baleària's booking system is integrated into the SARA telematic system of the Ministry of Public Works and Transport, which enables verifying if as an EU resident of the Balearic Islands, Ceuta or Melilla, you meet the requirements for obtaining a resident's discount.

• If you meet the requirements, you can do your billing online. You'll only have to present an original and valid identification document when boarding. Spanish national ID (Spanish citizens except for children under 14) or national ID/Passport (foreign citizens). Resident children under one year old are not required to have a residence certificate.   

• If you don't meet the requirements, you must pick up your boarding pass at the ticket window, showing your original and valid resident certificate, if you are Spanish, and in the case of being a foreign member of the European Union, you must also present the Union Citizen Registration Certificate to be entitled to the bonus. In addition, you must present an original and valid identification document: DNI (Spanish citizens except those under 14 years of age) or DNI from your country/Passport (foreign citizens).

Remember that the residence certificate expires after 6 months.

If you have to go to the ticket office, remember that you can go before boarding day to avoid having to go earlier than boarding.

If you are a non-EU resident of Formentera and you wish to obtain the corresponding discount for travelling on the Ibiza-Formentera line, you must present, at a ticket window, different documents depending on your situation:

•  If the address in Formentera appears  on the foreigner's residence card:
  • Photocopy of foreigner's residence card / Valid residence permit.
• If the address in Formentera does not appear on the foreigner's residence card:
  • Census certificate issued by the Consell de Formentera.
  • Photocopy of foreigner's residence card /Residence permit / valid foreigner's national ID or passport.
    

    

    

If you are a large family and wish to benefit from the discount offered by Baleària, you must present one of the following documents at the ticket office to obtain your boarding passes:

• Original and valid Large Family Certificate (issued by the Spanish administration)
• Original and valid individual card for each passenger showing: title category, passenger's name, and validity/expiry date. It must be legible.

This documentation must include the following details:

• Title number
• Category
• Member details
• Issue date
• Expiry date
• Provincial logo or stamp.

Remember, you can do this on the day of boarding or beforehand to avoid having to arrive earlier on the day of boarding.

To travel to Morocco, you will need to present your passport. Additionally, in some cases and depending on your country of origin, you may need to obtain a visa.

You can check with the Embassy of the Kingdom of Morocco to see if a visa is required for your country of origin to enter Morocco. 

Please present yourself at the port 5 hours before departure to undergo all border controls.

Considering this is an international crossing, each passenger must have their PASSPORT and the necessary documentation for this journey (reservation ticket).

We remind you that if you do not present yourself for boarding, a penalty and a re-pricing will be applied to your ticket, in the purchase currency.

We wish you a pleasant journey.