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Ibiza: open for holidays
This summer's destination is the Balearic Islands
A route along Menorca's gastronomy and wine
Sustainable family travel to Ibiza
Ibiza and Formentera: A getaway through three millennia of history
Travel to Mallorca in a pet-friendly cabin
Tips for traveling to Mallorca with a motorhome
Formentera: sustainability, gastronomy and nature
Top five places to visit in Palma
Five activities with children to enjoy Menorca
El Descanso del Guerrero travels to Ibiza
Marine wildlife sightings on board are back
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To enjoy the advantages of the agreement, during the reservation process at OK Mobility website, it appears as an extra that you can add fro free.
Once the car reservation is done, you will receive a voucher by OK Mobility.
If you have any questions you can contact them, see you on board.
Requirements to enter Tanger Med Port:
It is very important to inform you that to enter the port of Tanger Med it will be mandatory to have a closed ticket, open booking is not allowed.
Without a closed ticket it will not be possible to enter the port.
Cross the border: Melilla - Ceuta
To guarantee your boarding, we ask you to arrive at the port at least 2 hours before departure.
Take into account the waiting times at the Moroccan border with Spain to ensure your boarding.
Passengers who do not arrive on time may board future departures subject to availability and price change.
Remember to check all the sanitary requirements to travel here: https://www.balearia.com/en/informacion-pasajeros
Remember that you can leave any query by filling out our customer service form, click here to access the form.
To request information or new reservations you can call us:
Our telephone service hours:
Morocco:you'll need to have your valid passport and the valid passport of everyone else on the reservation; if your country requires it, you'll also need a visa. Check here for countries that don't require a visa.
Additional documents on routes to Algeria.
If you're travelling to Algeria: you'll need to have your valid passport and the valid passport of everyone else on the reservation, in addition to a visa and an outbound and a return ticket.All countries must have a visa except for most Arab countries. (Check with your embassy or Algerian consulate closest to you).
Only in these case are you required to visit the ticket window in the maritime terminal prior to boarding:
Regarding luggage, you should bear in mind that it is not necessary to check in either suitcases or hand luggage.
If you go without a vehicle, you can transport a maximum of the luggage that you can get on board by yourself, without the need for help and in one go.
Once on board, you can leave your belongings in the trunks of the passenger lounges, which will remain open throughout the journey.We recommend that you take valuables with you. Baleària is not responsible for theft or loss of luggage or personal belongings of passengers.
If you have to travel with more luggage than allowed, we offer you the possibility to do so through the DHL website. This service must be contracted before the departure of the trip and directly through the website (it is not done from the ticket office or call center).
In case of traveling with your own vehicle, your luggage travels inside your car.
If you need to request a bill, all you have to do is complete our form and the billing department will send you your bill as soon as possible.
STEP 1: Select which type of customer you are (Individual, Agency or Company):
STEP 2: Select Billing and I'd like request a bill in Reason for the Request:
STEP 3: Continue filling out the form with your Personal Data, Reservation Information and Your Query so that we can find your reservation and prepare your bill as quickly as possible.
We have now incorporated WhatsApp so that our clients can receive their boarding passes or other notifications related to their trip.
If you want to have this service, when you make your reservation, in the Notices section, select to receive the boarding passes by WhatsApp:
If you want to receive your boarding pass and notifications for future trips by WhatsApp, you only have to register your phone number. Check here.
You should receive the WhatsApp at the time the TE is issued, if you do not receive them make sure that all your data and your phone number are correct, otherwise contact us.
Remember that through WhatsApp you will not receive any type of commercial information.
* If you do not want to continue receiving information through WhatsApp, you just have to unsubscribe at this link, and we will remove your phone number from the "approved" list.
No. Check-in isn't required. You can board directly with the boarding pass we send you when you book your reservation.
If you've lost your boarding pass or want to request it again, check here for how to do this.
STEP 1: Select which type of customer you are (Individual, Agency or Company):
STEP 2: Select My reservations and I want to cancel in Reason for the request:
STEP 3: Continue filling out the form with your Personal Data, Reservation Information and your query.
Remember reimbursement of the amount of your reservation depends on the selected fare or the taking out of cancellation insurance.
If you need a proof of travel document, you can request one by filling in our form. The customer service department will contact you as soon as possible.
STEP 1: Select which type of customer you are (Individual, Agency or Company):
STEP 2: Select My reservations and Request a proof of travel document in Reason for the Request:
STEP 3: Continue filling out the form with your Personal Data, Reservation Information and Your query.
If the email you entered when booking your reservation is incorrect, you won't receive a purchase confirmation or a boarding pass. Don't worry! You can contact us to change it and receive the documents through our form. The customer service department will handle your request as soon as possible.
STEP 1: Select which type of customer you are (Individual, Agency or Company):
STEP 2: Select My reservations and I want to cancel in Reason for the request:
STEP 3: Continue filling out the form with your Personal Data, Reservation information, Your query.
For our customers' convenience, Baleària's booking system is integrated into the SARA telematic system of the Ministry of Public Works and Transport, which enables verifying if as an EU resident of the Balearic Islands, Ceuta or Melilla, you meet the requirements for obtaining a resident's discount.
If you're a non-EU resident, you'll need to obtain your boarding pass at a ticket window, presenting the following documents:
If you are a non-EU resident of Formentera and you wish to obtain the corresponding discount for travelling on the Ibiza-Formentera line, you must present, at a ticket window, different documents depending on your situation:
You must have your passport. In some cases, depending on the country of origin, you must obtain a visa.
Countries whose citizens DO NOT need a visa to travel to the Kingdom of Morocco:
Changing the passenger's name is not allowed.
