Up to 2 hours before the departure of the ferry, you can change the date and time of your trip, but conditions vary depending on the fare type:
Mini Fare
Allows up to two changes of date without penalty, but:
- From the third change onward, a penalty of €20 per booking applies.
- Changes may be subject to an additional payment if the new trip is more expensive. If the new date is cheaper, the difference will not be refunded.
- Changes are only allowed up to 2 hours before the departure of the booked trip.
- Cancellations are not allowed.
Reduced Fare
Allows date changes without penalty but may be subject to fare adjustment.
- Yes, allows changes without penalty.
- Changes may require an additional payment if the new trip is more expensive. No refunds will be given if the price is lower.
- Allows cancellation with refund depending on the time remaining before the ferry departure.
- If cancellation occurs within the first 24 hours after booking confirmation, and more than 2 hours remain before departure, 100% of the ticket price will be refunded.
- If cancellation occurs after 24 hours from booking, and the request is made within 168 hours before the ferry departure, 10% of the ticket amount will be deducted.
- If cancellation occurs after 24 hours from booking, and the request is made between 48 and 24 hours before ferry departure, 20% of the ticket amount will be deducted.
- Tickets submitted for cancellation less than 24 hours before departure will not be refunded, except as stated in point a).
With less than 2 hours in advance (before ferry departure), changes are not allowed, regardless of the fare.