Baleària Caribbean

Remember that it is important to comply with the deadline times to avoid embarkation problems.

Beyond this time Baleària cannot guarantee you will be taken on board.

Check-in commences at 6:00 a.m., three hours before departure time. The terminal doors close at 8:00 a.m., which is one hour before the vessel departure at 9:00 a.m. We strongly suggest that guests plan to arrive between 6:15 a.m. – 6:45 a.m.

Avoid delays

We provide all information required from the ports where we operate to ensure you suffer no incidents.

CHANGES, CANCELLATIONS & REFUNDS

The ticket is non-transferable.

Reservations submitted for cancelation before seven days before sailing, full refund.

Booking cancellations submitted between 7-4 days before sailing, 50% penalty.

Booking cancellations submitted three days or less before the sail date, no refund.

Date changes are permitted if requested at least 24 hours before departure. Fare difference and a penalty fee of US $50 will be applied for each change.

No refund will be applied for cancellations of special offers and one-day trips.

Any passenger who does not board the vessel for any reason, beyond the Company's control, shall not be entitled to a refund or date change

The Company does not assume any responsibility other than reimbursement of the ticket. If the vessel for which the ticket has been issued does not carry out the stipulated journey due to operational difficulties, weather conditions, unforeseen circumstances, or forces beyond our control.

Baleària Caribbean LTD is not responsible for any denied boarding due to failure to produce the proper travel documentation*

#SAILSAFE TRAVEL REQUIREMENTS (subject to change)

All passengers over ten years of age traveling to the Bahamas will be required to take and show proof of a negative COVID-19 RT PCR swab test result.

COVID-19 tests must be taken within 5 days before the date of arrival. After receiving results, passengers will need to complete a Travel Health Visa on-line, https://travel.gov.bs/ Passengers will be required to bring copies of negative COVID RT PCR test result and approved Travel Health Visa on travel day. All passengers who do not adhere to these instructions will be denied boarding.

All passengers will have their temperature taken by a member of our team before boarding. Passengers with a temperature reading of/or exceeding 100 ℉ or 37.7 ℃ will be denied boarding.

All passengers are required to wear a face mask/covering at all times while in our terminals and aboard our vessel.

For our passengers' convenience, we have also added additional sanitizer dispensers throughout our terminals and aboard the vessel.

We have also added plexiglass dividers and informative signage in various areas throughout the ship to promote safe distances between passengers and members of our crew.

FOR MORE DETAILS REGARDING OUR INFANT/MINOR/PREGNANCY POLICIES, LUGGAGE & GENERAL DOCUMENTATION & VISA REQUIREMENTS PLEASE VISIT:

https://helpcenter.balearia.com/hc/en-us/sections/360005686478-Bale%C3%A0ria-Caribbean

CARGO

For more information regarding our cargo services, please visit our website: https://www.baleariacaribbean.com/en/cargo or email us at cargo@baleariacaribbean.com.

NEW FLEXIBLE PRICE POLICY

A date change will be allowed without the addition of an administrative fee, as long as the change has been made 24 hours or more before the embarkation time.

If the change of date is done between 3 - 24 hours prior to your embarkation time a fee will be charged.

If the date change is done 3 hours or less before the embarkation time it will be considered a lost ticket.

Cancellations and refunds will be subject to your specific ticket conditions.

Complimentary:

As a courtesy to our guests, each adult passenger is allowed ONE carry on item free of charge. The complimentary bag must be 26.5 LBS or less, with maximum dimensions of 22”x18”x10”.

Passenger traveling with infants/children will be allowed one additional piece of luggage (26.5 LBS or less, with maximum dimensions of 22”x18”x10”) free of charge.

Fees:

Bags exceding 26.5 LBS or the one courtesy bag allowance will be subject to a charge of :

$30.00(USD) per bag (one-way Trip)
$50.00(USD) per bag ( ROUNDTRIP)

Over-sized bags or large items such as bicycles, kayaks, scuba equipment, etc., will be subject to a charge of :

$55.00 (USD) per item, (one-way trip)
$100.00(USD) per item (roundtrip)

Balearia Caribbean Policy:

Luggage may only contain the passengers’ personal items.

All guests checking in over-sized luggage & equipment (bicycles, kayaks, scuba gear, etc.) must register their items with Customs and Border Protection 24 hours in advance.

By registering your items you will ensure a swift and smooth re-entry to the U.S., with no duty requirements.

All checked in items must be securely packed and distinctly labeled with the passenger's full name, address and telephone number.

Each checked luggage must accompany a passenger with a boarding pass.

Any checked in item not claimed upon arrival at the port of call will be stored for a period of 30 days. If the item in question is not claimed within that time frame it will be disposed of without any compensation to the guest.

Balearia Caribbean shall not be held responsible for any loss or theft of any guests’ luggage/personal items.

Prohibited:

Guests are prohibited to carry or check in any of the following items:

Weapons

Explosives

Flammable items

Narcotic drugs

Any passenger who is 31 weeks or more into her pregnancy when embarking will not be allowed to sail. Prior to departure, pregnant ladies who are 24 to 30 weeks must submit, prior to departure, a letter from her physician certifying gestational period and that the expecting mother is fit to sail.

NOTES

While the Authorities may not ask to see this documentation, if they do ask, and the traveler does not have it, may be detained until the circumstances of the child traveling without both parents can be fully assessed.

Adults traveling with children should also be aware that, while the U.S. does not ask sometimes for this documentation, other countries may have a requirement and failure to produce notarized permission letters and/or birth certificates could result in travelers being refused entry.

*Balearia Caribbean LTD is not responsible for any person(s) denied boarding due to failure to produce the consent letter

To request consent letter Form, please email: customer.service@baleariacaribbean.com

Birth certificates are not accepted effective April 23, 2018

INFANT & CHILDREN TRAVEL CATEGORIES

• Children 2 years old and under travels free with an accompanying adult. (Pay only tax)
• Children 3 to 12 years old travels 50% off of the adult rates, excluding taxes.
• Children 13 years old and older regular rate
• Infants (0 - 6 months) may travel on board Balearia Caribbean. In the event of rough seas or inclement weather conditions, the Company may deny boarding of the infant at Company’s discretion.
• MINORS (under 18) traveling with an accompanying adult, who is not the minor's parent or legal guardian is required a parent/guardian notarized consent letter at the time of travel (signed by both parents) with copy of a photo ID.

Minors traveling with ONLY ONE of their parents ALSO require a notarized consent letter from the other parent not traveling, if this parent does not have the Consent Letter available, they must sign a Release Form, which is available at check in
If there is no second parent with legal claims to the child (deceased, sole custody, etc.) any other relevant paperwork, such as a court decision, birth certificate naming only one parent, death certificate, etc., would be useful.

ACCESSIBLE FERRY JOURNEY

At Baleària, we believe that our ferry travel is something that everyone should enjoy. From boarding and disembarkation assistance to service animals, we are committed to providing our guests with ferry travel for everyone.

You can help us fulfill this mission by working with us in advance. Our specially trained and dedicated Access Coordinators at our Access Desk will discuss your needs and expectations so that they can arrange for your specific needs and will make every reasonable effort to accommodate your requests. If we are notified in advance, once you are on the ferry, Baleària Caribbean’s Access Officers will have notice of your requests and will also be able to assist you with your needs on the ship.

In order to make your ferry journey experience as enjoyable as possible, contact our Access Desk via email at customer.service@baleariacaribbean.com or have your travel agent contact us.

We are determined to make your journey as convenient and enjoyable as possible for guests with disabilities, including:

• Priority check-in, boarding and departure
• Service animals are welcome onboard
• Upon request, a vessel orientation tour

We encourage you notify us of your needs at the time of booking.

SERVICE DOGS

Baleària Caribbean welcomes service dogs individually trained to do work or perform tasks for the benefit of a person with a disability on its vessels. Service dogs are not considered pets. Baleària Caribbean also welcomes pets onboard (small cats and dogs) as long as they remain in cages or carriers in a designated area of the vessel. Service animals and pets must present the necessary documentation for travel at the time of check-in.

Rules for Service Dogs Onboard

• Service dogs are permitted to accompany a guest with a disability in all public areas, including dining venues. While in public areas, service dogs must be on a leash, harness or other restraining device unless being tethered would interfere with the service dog’s work or your disability. In that case, you must maintain control of the dog through voice, signal or other effective controls. Due to health regulations, service dogs are not permitted in pools, whirlpools or spas.
• Care and supervision of the service dog is the sole responsibility of the owner. The ships are not required to provide food or care for the dog.
• Guests are responsible for the behavior or damage caused by their service dog. A cleaning fee may be charged to the guest's shipboard account.
• If the service dog's behavior creates a fundamental alteration or a direct threat to the safety of others, the dog may be denied boarding or removed from the ferry along with the owner at the guest’s expense. Examples include, growling, barking excessively, initiating unsolicited contact, biting other guests and/or crewmembers, sitting on furniture, eating from the table, etc.

You are responsible for ensuring compliance with these rules. Please make sure you have had the procedures for disembarking your service dog in your destination and your dog's documentation is correctly completed.

Please notify our Access Desk at the time of booking but no later than 3 days prior to sailing

Guests may bring a reasonable quantity of food and bowls for the dog onboard the ship. If refrigerated space is needed, notify our Access Desk at time of booking but no later than 30 days prior to sailing. Guests are responsible for obtaining all required documents for your service dog to depart the ship in any destination. A copy of these permits must be carried on the ship. The documentation and immunization requirements are established by government authorities and not required by Baleària Caribbean. Please note requirements are subject to change without notice.

So that we may provide you with any additional information you may need in order to sail with your working service dog and make arrangements in advance of your cruise, please contact our Access Desk at customer.service@baleariacaribbean.com, via our dedicated toll free number at (866) 699-6988, or have your travel agent contact us.

ADDITIONAL ASSISTANCE

ASSISTANCE AT THE PIER

We offer boarding and departure assistance to guests in wheelchairs or with mobility disabilities. To request assistance at the pier, contact us 30 days prior to your cruise so that we may prioritize your assistance to go onboard. Wheelchair assistance for boarding is available from the check-in to the ferry. During peak times there may be a wait for assistance.

We will make reasonable efforts to assist our guests, but for safety reasons, our staff is not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes, etc. will be provided to and from the pier.

SHIPBOARD ASSISTANCE

We will provide reasonable mobility assistance to guests in accessing areas of the ship that are not accessible.

ANY OTHER SPECIAL NEED

If you have another type of medical condition that has not been mentioned, please inquire how we might make reasonable accommodations to meet your specific needs. Please note that not all accommodations may be able to be provided. note that guests should be fit for travel. We do not require guests to travel with a companion; however, our personnel are not required to perform personal tasks.

NEED MORE INFORMATION ABOUT ACCESSIBLE CRUISING?

Contact our Access Department at customer.service@baleariacaribbean.com, or have your travel agent contact us.

Passengers may obtain their boarding passes using the website check-in tab prior to departure. Return boarding passes may be obtained at the same time as outbound boarding passes. Should a passenger lose his/her boarding pass, you will be able to obtain a new one the day of embarkation as long as you can provide a valid confirmation/booking number and your corresponding proof of citizenship.

*Please note that we will soon be changing our departure terminal. Once we do so, guest will need to present a confirmation email or boarding card along with you proof of ID at the security check point to be allowed to access the boarding terminal. It is your responsibility to have these items available, no refunds will be issued for guests that fail to comply.

Check- in

Check-in begins three hours prior to departure. Terminal gates close one hour before departure. Please note that due to strict security measures, you may run into traffic congestion upon entering the port. Plan your arrival to the actual port at least one hour prior to departure. Upon returning to the port, please allow no less than one hour for vessel clearance by local and federal authorities.

Online Check-in

Providing that all passport information is correct, customers may print out their boarding passes once the reservation has been completed. Also, passengers may either print out or email their boarding passes at any time, once the reservation process has been concluded. This means that passengers go directly to the Boarding Control with their printed boarding pass and passport, where they will be validated before boarding.

Prior to boarding the vessel, extra luggage must be checked at the counter, even if you have a boarding pass. Passengers making reservations at the call center may receive their boarding pass by email.

To access the ship, all animals must have a reservation and have obtained a boarding pass, whether traveling in kennels supplied and equipped by Baleària Caribbean on the ship or in their own pet kennel or carrier. Pets will be charged as an additional passenger. Please, contact Baleària Caribbean to confirm the rates.

Currently, Baleària Caribbean only allows dogs on board. Dogs under 6 months of age are not allowed to travel. While on board, all dogs must be carried in their own approved pet carriers or restrained by a harness and leash, and never on the passenger seat. Owners are also requested to ensure that their pet does not bother other passengers.

During the crossing:

Dog would need a kennel and muzzle during the trip.

Small dogs (less than 11 lbs.) During the crossing, they will be located on the deck or in the place indicated by the crew.

Large dogs (over 11 lbs.) Must travel in a kennel; these are available on the ship for your convenience. Kennels are installed on the deck, properly ventilated and located in a suitable place, protected from rain and cold (except in the case of "service dogs" which may remain in the passenger area). While on board, out of the kennel, all dogs must be restrained by a harness and leash.

Pet owners are required to sign a liability waiver form releasing Baleària Caribbean of all responsibilities that may arise for the injury or death of an animal during travel.

Baleària Caribbean reserves the right to refuse to transport an animal for reasons deemed appropriate, such as: illness of a pet or an animal that demonstrates aggressive or violent behavior.

Pet documentation

To enter the Bahamas, pets must travel with the proper documents. Pets must have a valid document certifying that it has been vaccinated against rabies within not less than 1 month and not more than 10 months prior to import for the 1-year vaccine. For the 3-year vaccine, it must be within no less than 1 month and no more than 3 years prior to import to the Bahamas.

All pets must have a Veterinary Health Certificate presented within 2 days of arrival in the Commonwealth of The Bahamas before a licensed veterinarian for an examination.

An import permit is required from the Ministry of Agriculture, Trade and Industry for all pets brought into the Commonwealth of The Bahamas.

https://media.bringfido.com/country_regulations/bahamas_import.pdf

All pets entering the United States must have an APHIS Form 7001 completed by a registered veterinarian.

https://www.aphis.usda.gov/library/forms/pdf/APHIS7001.pdf

Price

The cost per dog is $100 each leg of the voyage. Reservations for them must be made in advance and may be done by emailing our customer service department at least 72 hours prior to departure to customer.service@baleariacaribbean.com